Terms

Cancellations & Refunds

If you cancel your booking more than two weeks before the event, full refund of deposit will be made. Cancellations made within 14 days of the event date will not receive a deposit refund.

Terms & Conditions

By hiring Trash Puppets you agree to:

  1. pay a minimum 50% deposit to within 14 days of making your booking (unless otherwise negotiated)

  2. pay the balance 50% of our hireage fees within 14 days of your event occurring

  3. forfeit your 50% deposit if you cancel your event within 14 days of the booked date

  4. provide a safe working environment for our staff

  5. provide an adequate and appropriate space for the event to occur within

  6. advise us in writing (email to info@trashpuppets.com) if the circumstances of your event change after booking. Key changes include (but are not limited to):

    1. the number of participants

    2. the location

    3. whether puppet-making material (i.e. ‘trash’) is supplied by participants or by Trash Puppets

    4. contact person on the day.

Trash Puppets will ensure that:

  1. all our staff hold valid Working With Children checks

  2. our services are delivered as described, with professionalism (and fun!)

  3. your deposit is refunded if you cancel your event more than 14 days out from the booked date

  4. all trash provided by participants is sorted by our staff assuring materials are clean and safe

  5. our Public Liability insurance is adequate and current.

Other considerations

  1. The terms, fees, and contents of this agreement remain strictly confidential, utilised only in connection with the booking made.

  2. Trash Puppets may take photos/ videos to record the event, avoiding identifiable features of staff/ participants.

  3. Changes to your booking may incur additional fees.

  4. Trash Puppets staff require breaks during events that run more than 3.5hrs.

If you have any questions or concerns, please phone us on 0406 310 144 or email info@trashpuppets.com.